Your legal and account questions answered
We ask for your name, email address, phone number, date of birth, and payment method details. This information is used to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and keep your account secure.
We retain your account statements, deposit and withdrawal history for 7 years after account closure for legal and financial compliance. Personal contact details are deleted within 30 days of your request to close.
Yes. Head to your account settings, open Support, and select 'Request account data export'. We compile your complete deposit history, withdrawal records and game logs into a secure file sent to your email within 10 business days.
You can request account closure from your Settings menu. We close active sessions immediately, flag your account as closed, and stop accepting new deposits. Pending withdrawals are processed normally; account data is retained as required by law.
Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never store your payment credentials in plain text. Payment data is handled by PCI-compliant processors and accessed only to process your transaction.
Account access and eligibility depend on local law in your region. Players in Jakarta and across Indonesia may open an account where local law permits. If you have questions about availability in your area, contact our support team.
Open a support ticket immediately from your account dashboard or call our live chat. Provide details of unusual activity. We lock the account, reset your password, and investigate within 48 hours to confirm what happened and restore access safely.
