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How We Protect Your Personal Data

At kakek123, your personal data is handled with a clear purpose: we collect only what we need to run your account, process your deposits via DANA, OVO, GoPay…

No third-party data salesDANA, OVO, GoPay & QRIS data encryptedAccount deletion on requestCookies disclosed in fullData retained only as long as legally required

Explore the Lobby Read FAQ

Browse What Data We Actually Collect

kakek123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your registration details — name, email address, and the payment method you link, whether that is DANA, OVO, GoPay or QRIS. We also log session activity, device type, and IP address to detect unusual access patterns and

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protect your account. We do not share payment credentials with advertisers. Transaction records tied to your DANA or OVO wallet are stored only for the period required by applicable financial rules, and access to those records depends on local law. You can request a copy of
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every data point we hold on your account by contacting our support team directly. Players in Jakarta and across Indonesia can make data requests in writing via our live-chat or email channel at any time during support hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to update, access or delete the data we hold on your account, our privacy team is reachable through three direct channels — live chat, email, and in-account messaging. We aim to respond to all data-related requests within 48 hours on working days, and we will confirm receipt of your request immediately. For urgent account-security concerns, live chat is the fastest path.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Start a chat from your account dashboard and select 'Privacy Request' from the topic menu. We aim to respond within minutes during peak hours.

Email Support

Send your data access, correction or deletion request to our dedicated privacy email address. Include your registered account ID. We reply within 48 hours on working days, with a written confirmation of every action taken.

In-Account Messaging

Log in, go to Account Settings, and open the 'Privacy & Data' section to submit a formal request directly inside your dashboard. Your request is timestamped and tracked so you always have a record of the submission.

HOW WE HANDLE DATA

Explore Our Data and Cookie Practices

We approach data handling as an operational responsibility, not a formality. Every system that touches your account data — from payment processing to session logging — is built…

Cookie Disclosure

We use session cookies to keep you logged in, analytics cookies to measure which account features you use most, and…

Account Security

Your login credentials are stored using one-way hashing. We never store your DANA, OVO, GoPay or QRIS PIN or password.

Data Retention Schedule

Registration data is kept while your account is active. QRIS and GoPay transaction records are retained for the minimum period…

Third-Party Sharing

We share data only with payment processors needed to complete your DANA or OVO deposit, and with fraud-prevention services.

Your Right to Access

You can request a full export of every data point linked to your account — profile details, transaction history, login…

Right to Deletion

If you close your account, you can request deletion of all personal data not required to be kept under applicable…

Open Answers to Your Privacy Questions

These are the questions we hear most often from account holders in Indonesia about how their data is handled, what rights they have, and how to take action if something needs to change. If your question is not here, our live-chat team is available from 08:00 to 23:00 WIB.

We collect your name, email address, date of birth, and the payment method you link — such as DANA, OVO, GoPay or QRIS. We also log your device type and IP address for fraud detection. We do not collect more than what is needed to run your account.

Yes. Payment data linked to DANA, OVO, GoPay and QRIS is encrypted both in transit and at rest. We never store your wallet PIN or authentication token. Only anonymised transaction reference IDs are kept in our records after a deposit clears.

Absolutely. Submit a data access request via live chat or email with your account ID. We compile and deliver a full data export within five working days. The export covers profile data, login history and transaction references tied to your account.

Go to Account Settings and open the 'Privacy & Data' section, or contact us via live chat. We delete all data not required under Indonesian financial regulation. We send you a written confirmation of what was deleted and what must be retained by law.

We share data only with the payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and with fraud-prevention services. We do not sell or trade your data to advertisers, data brokers or any unaffiliated commercial party.

We use session cookies to keep you logged in and analytics cookies to understand feature usage. We do not use cross-site advertising cookies. You can disable non-essential cookies through your browser settings at any time without losing account access.

Account data is retained while your account is active. After closure, financial transaction records are kept only for the minimum period required by Indonesian regulation — typically five years — and then permanently purged. Data retention depends on local law in every case.

How We Protect Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-Account Messaging

Explore Our Data and Cookie Practices

Cookie Disclosure

Account Security

Data Retention Schedule

Third-Party Sharing

Your Right to Access

Right to Deletion

Open Answers to Your Privacy Questions

01 What personal data does kakek123 collect when I register?

02 Is my DANA or OVO payment data stored securely?

03 Can I request a copy of all data you hold about me?

04 How do I ask kakek123 to delete my personal data?

05 Does kakek123 share my data with third parties?

06 What cookies does kakek123 use and can I turn them off?

07 How long does kakek123 keep my account and transaction data?

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