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Explore the Terms That Govern Your Account

Before you open an account at kakek123, these Terms & Conditions set out exactly what you agree to, what we commit to in return, and how your rights…

Akun TerlindungiHak Pengguna JelasPembayaran DANA, OVO, GoPay, QRISSyarat TransparanBerlaku di Indonesia
kakek123 Explore the Terms That Govern Your Account
HUBUNGI TIM KAMI

Open a Line to Our Terms Support Team

If any clause in these Terms & Conditions is unclear, or if you need to raise a formal dispute about how a policy has been applied to your account, our support team is reachable around the clock. You can also reach us from Jakarta or Yogyakarta by any of the channels below without leaving your current device.

Team online

Live Chat 24 Jam

Our live chat window is open every hour of every day. Start a conversation directly from your account dashboard and receive a first response within two minutes during peak hours and under five minutes at night.

Email Resmi

Send your written query or formal Terms & Conditions dispute to our support email. We aim to respond with a full written reply within 24 hours, including a reference number you can use to track the case.

WhatsApp Support

For quick clarification on a specific clause or account-level decision, our WhatsApp line is staffed daily from 08.00 to 24.00 WIB. Share your account ID so we can pull your record immediately.

KEAMANAN DAN KEPERCAYAAN

Switch Between Security Layers We Keep Active

These Terms & Conditions are backed by concrete security and data-handling practices that apply the moment your account is verified.

Enkripsi Data Akun

All account data — including your personal details and transaction history — is encrypted using TLS 1.3.

Retensi Data

We retain your account records for a minimum of five years from the date of your last transaction, as required…

Cookie dan Pelacakan

Our cookie policy, referenced in these Terms, covers session cookies needed for login continuity, analytics cookies you can opt out…

Verifikasi Identitas

Before your first withdrawal — whether via DANA, OVO, GoPay or QRIS — we require identity verification through a government-issued…

Hak Perubahan Akun

You may request a change to your registered email, phone number or linked payment method at any time by contacting…

Penyelesaian Sengketa

Any dispute regarding these Terms & Conditions must first go through our internal review process, accessible via email or live…

Discover Answers to Common Terms Questions

The questions below reflect what account holders in Indonesia most commonly ask about these Terms & Conditions. Each answer references the specific section of the policy it relates to, so you can read further if needed.

They apply from the moment you complete account registration on kakek123. Continued use of the account — including any deposit via DANA, OVO, GoPay or QRIS — confirms your ongoing acceptance of the current version of these terms.

We send a notification to your registered email and display an in-platform banner at least seven days before any change takes effect. The updated version is always dated at the top of this page so you can see exactly when it was last revised.

Yes. Start a live chat session or email support with your account ID and a data request. We aim to provide a full account data summary within five business days, in line with our data retention and access obligations.

We review each case individually. Minor breaches typically result in a written warning sent to your registered email. Serious or repeated breaches — such as fraudulent transaction attempts — may result in account suspension pending investigation, or permanent closure.

The core terms are identical regardless of whether you use DANA, OVO, GoPay or QRIS. However, the Payment section contains specific timelines and verification steps that vary per rail — for example, QRIS transactions carry a slightly different confirmation window than GoPay wallet transfers.

Email our support team with your account ID, the clause in question, and a description of the issue. You will receive a reference number within two hours. If the internal review is not resolved within 14 days, escalation options are available where local law permits.

The terms apply uniformly across Indonesia, including Jakarta and Yogyakarta. However, certain features or access levels depend on local law in your specific region. Where local law permits, all standard account features described in these terms are available to you.